Terms and Conditions for Landscaping Marylebone Services

These Terms and Conditions set out the basis on which landscaping services are provided by a professional landscaping company operating in Marylebone and surrounding areas. By making a booking, confirming a quotation, or instructing work to begin, the client agrees to be bound by these terms. They are designed to make the service clear, fair, and compliant with applicable UK law. In this document, references to “we,” “us,” and “our” mean the landscaping service provider, and references to “you” and “the client” mean the person or organisation requesting the work.

These terms apply to a wide range of landscaping services, including but not limited to garden design, soft landscaping, hard landscaping, turfing, planting, seasonal maintenance, hedge trimming, soil improvement, and minor outdoor improvements. Any additional work requested outside the original scope may require a revised quotation, a new booking, or an agreed variation. The client should read these terms carefully before confirming any landscaping Marylebone service, as they explain how bookings are accepted, how payments are handled, and what happens if a job is delayed, changed, or cancelled.

We aim to provide a professional and reliable landscaping service in Marylebone, with clear communication and reasonable expectations on both sides. However, gardening and landscape works often depend on weather, access, existing site conditions, material availability, and the condition of soil, plants, paving, timber, or structures already in place. For that reason, some flexibility may be needed during the course of the work. The following terms are intended to reduce uncertainty and to protect both parties.

1. Booking Process

A booking is usually made after an enquiry, site visit, or review of photographs and project details. We may provide an estimate or quotation based on the information supplied by the client, but this does not amount to acceptance of the work until we confirm the booking in writing or otherwise agree a start date. For larger or more complex landscaping Marylebone projects, we may require a site assessment before confirming any price, schedule, or materials list.

When you ask us to proceed, you confirm that the information you provide is accurate and complete to the best of your knowledge. This includes details about access, boundaries, underground services, existing plants, shared spaces, parking restrictions, and any relevant permissions or property rules. If the information changes before the job starts, you must tell us as soon as possible, because such changes may affect the quotation, the timescale, or the method of carrying out the work.

We may request a deposit, advance payment, or signed acceptance before securing a booking. A booking is only confirmed once we have accepted the instruction and, where applicable, received any required upfront payment. We reserve the right to decline a booking if the work is unsuitable, unsafe, beyond our capacity, or impractical within the available time or access conditions. In such cases, we will usually explain the reason and, where possible, suggest an alternative arrangement.

2. Scope of Services and Variations

The scope of the work will normally be set out in the quotation, estimate, or written schedule. This should be treated as the agreed description of the landscaping service, including materials, labour, and any exclusions. Any item not specifically included should be assumed to be outside scope unless we confirm otherwise in writing. If you ask for additional tasks during the project, we may charge separately for the extra labour, materials, equipment, and disposal involved.

It is important to note that many landscape works are affected by site conditions that cannot be fully assessed until work begins. Examples include hidden roots, unstable ground, poor drainage, buried waste, old concrete, or damaged structures. If such issues arise, we may pause the work and provide a revised quotation or variation. We are not obliged to complete additional work without agreement on the associated cost and timetable. Any change to the scope may alter the date of completion.

If the client asks for specific plant species, materials, finishes, or construction methods, we will use reasonable care to follow those instructions. However, availability, seasonality, supplier changes, and suitability for the site may require substitutions. Where a substitute is necessary, we will aim to choose a reasonable equivalent. Minor differences in colour, texture, size, or natural growth are normal in landscaping and do not usually amount to a defect.

3. Payments

Payment terms will be confirmed in the quotation, invoice, or booking confirmation. Unless otherwise agreed, invoices are payable within the period stated on the invoice. For smaller landscaping Marylebone jobs, payment may be due on completion; for larger projects, staged payments may be requested based on progress, materials ordered, or milestone completion. If a deposit is required, it may be non-refundable to the extent that it covers administration, scheduling, or materials already purchased specifically for your project.

We accept payment only by the methods specified at the time of booking or invoicing. The client must ensure that all payments are made in full and on time. If payment is late, we reserve the right to suspend further work, withhold materials or final handover, and charge reasonable costs incurred as a result of the delay, including any bank charges or recovery costs permitted by law. Interest on overdue sums may be added in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

All prices are stated in pounds sterling unless agreed otherwise. Quotes may be based on current prices of labour, materials, and disposal charges. If there is a significant increase in supplier prices, waste disposal fees, or the cost of materials before the work starts, we may update the quotation before confirming the booking. Unless expressly stated, quotations do not include planning fees, permit charges, specialist surveys, or third-party costs.

4. Cancellations, Delays, and Rescheduling

If you need to cancel or reschedule a booking, you should notify us as early as possible. Cancellations made close to the start date may still incur charges if we have already reserved labour, ordered materials, arranged transport, or declined other work in order to keep the booking available. The amount charged will be reasonable and proportionate to the costs we have already incurred. Any non-refundable deposit will be handled in accordance with the booking terms agreed at the time of confirmation.

We may also need to postpone or reschedule work due to weather conditions, unsafe site access, supply delays, staff illness, equipment failure, or any event outside our reasonable control. Where this happens, we will try to notify you promptly and agree a new date. We will not usually be liable for delay caused by circumstances beyond our control, provided we take reasonable steps to minimise disruption. In some cases, a project may need to be paused until the site is suitable for safe and effective work.

If the client is not ready for the work to begin on the scheduled date, or if access is unavailable, we may treat this as a late cancellation or a failed appointment. In such cases, we may charge for wasted time, travel, or preparatory work. If repeated delays prevent completion, we may cancel the booking and invoice for work already carried out and costs already incurred. Any refund, if due, will be calculated fairly after deducting legitimate expenses.

5. Liability and Site Conditions

We will take reasonable care in performing landscaping services and in using appropriate materials, tools, and working methods. However, no landscaping company can guarantee the outcome of living materials such as turf, seeds, shrubs, trees, and seasonal plants, as their condition may be affected by weather, watering, soil quality, pests, disease, and ongoing maintenance. Unless otherwise agreed in writing, we do not provide a warranty for natural growth outcomes beyond the standard care and skill expected of a competent contractor.

Our liability for loss or damage caused by our negligence is limited to the reasonable cost of repair or replacement, or the amount covered by our insurance, whichever is appropriate in the circumstances and permitted by law. We are not liable for indirect or consequential losses, including loss of enjoyment, loss of use, or business interruption, unless such liability cannot be excluded by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

The client is responsible for ensuring that the site is reasonably safe and that we are informed of any known hazards before work begins. This includes concealed services, weak structures, slippery surfaces, contaminated ground, asbestos, or aggressive plants. If we discover an unsafe condition, we may stop work until it is addressed. We are not responsible for pre-existing defects, structural failure, underground obstructions, or damage arising from inaccurate information supplied by the client. If third parties, pets, or occupants interfere with the work, we are not liable for resulting delays or damage unless caused by our own negligence.

6. Waste Removal and Environmental Compliance

Waste produced during landscaping services may include soil, turf, branches, leaves, old timber, broken paving, packaging, and other green or construction-related materials. Unless specifically stated, waste removal is not included in the quotation and may be charged separately. Where waste is removed by us, it will be handled in accordance with applicable UK waste regulations, including the duty of care requirements under environmental law. We will aim to dispose of waste through licensed facilities or approved recycling routes where reasonably practicable.

The client must not ask us to dispose of hazardous, illegal, or restricted materials unless we have expressly agreed to do so and are permitted by law. This includes asbestos, chemicals, oils, contaminated soil, clinical waste, or any item requiring specialist handling. If such waste is discovered during a landscaping Marylebone project, we may stop work and arrange additional assessment or specialist removal. Any extra charges caused by regulated waste, manual handling, or specialist disposal will be added to the invoice unless otherwise agreed.

We may leave waste on site temporarily in designated areas where removal is scheduled separately or where access is restricted. The client is responsible for ensuring that any skips, bins, or collection points provided on the property are suitable and lawful. We are not responsible for waste once it has been correctly transferred to a third-party carrier or disposal facility in accordance with our normal procedures. If the client wishes to retain certain organic materials for composting or reuse, this must be agreed before work begins.

7. Client Responsibilities

To allow us to carry out the work safely and efficiently, you agree to provide reasonable access to the site and to make sure that work areas are clear of personal belongings, fragile items, and obstacles where possible. You should also inform us of any children, vulnerable persons, pets, or special site rules that may affect how the work is performed. If keys, access codes, or permits are needed, these must be supplied in good time and collected or changed promptly after completion if relevant.

You are responsible for checking whether any part of the work requires consent, approval, permission, or compliance with building, leasehold, freehold, conservation, or estate rules. Unless expressly agreed, we do not obtain permissions on your behalf. If we advise that a permission or approval may be needed, it remains your responsibility to confirm and secure it before the project starts. Delays or costs caused by missing approvals are not our responsibility.

You must also maintain the work after completion where this is required for plants, lawns, and garden features to remain healthy and safe. Gardening and landscaping works often need ongoing watering, pruning, cleaning, or seasonal care. Unless a maintenance plan is separately agreed, our responsibility ends when the agreed work is completed and handed over. Any deterioration caused by neglect, misuse, lack of watering, or third-party interference is outside our liability.

8. Complaints, Defects, and Rectification

If you believe there is a problem with the workmanship, you should notify us within a reasonable time after completion and before making alterations yourself, so that the issue can be assessed properly. We may ask for photographs, a description of the concern, or a site visit. If a fault is caused by our workmanship and is within the scope of the agreed service, we will usually have the right to inspect and, where appropriate, put the matter right within a reasonable period. We do not accept responsibility for normal wear and tear, natural settlement, plant decline, weather damage, or issues caused by third parties.

If a defect is caused by materials supplied by the client, we are not responsible for the performance of those materials unless we have expressly agreed to be responsible for them. If we agree to make good a defect, that will be the extent of our obligation, and no further compensation will be payable unless required by law. Any complaint should be made promptly and in good faith, so that we can address it efficiently and fairly.

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the landscaping services, the quotation, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

The headings in this document are for convenience only and do not affect interpretation. Failure by us to enforce any right or provision at any time shall not be treated as a waiver of that right. Any variation to these terms must be agreed in writing. In the event of a conflict between a quotation and these terms, the specific written quotation will apply only to the extent of the inconsistency and the remainder of these terms will continue to apply.

By proceeding with a booking for landscaping Marylebone services, you confirm that you have read, understood, and accepted these Terms and Conditions. They are intended to support a professional working relationship and to ensure that the service is delivered with clarity, fairness, and compliance. If you are unsure about any part of these terms, you should request clarification before authorising work to begin.